Automation · IT services · over 100 people

Client requests lost in email

Next to the role

Each client email appears summarised next to the roles it is about.

Live. The effect has not been measured yet.

The problem

In recruitment for client projects, clients send requirements, closed roles and feedback by email. It all stayed in the shared inbox and never reached the place where the team works.

What we did

A routine reads the shared recruitment inbox. An AI model sums up each email in a few short facts and links it to that client’s open roles. Each email is handled once, and the summary goes into the dashboard, ready to paste into the team channel.

When a client sends a requirements guide as a PDF, the new edition is compared with the previous one and checked against the candidates already in the pipeline.

The result

  • There is no need to go through the shared inbox looking for requests: the summary appears next to the right roles, ready to paste into the channel.
  • Changes to a requirements guide show up already checked against the candidates already in the pipeline.

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