Privacy Policy

Last Updated: April 7, 2025

Introduction

Welcome to Zeno ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (babyzeno.com) and tell you about your privacy rights and how the law protects you.

The Information We Collect

Information You Provide to Us

We may collect the following types of information when you interact with our website:

Identity Data: including first name, last name, job title, and company name.
Contact Data: including email address, telephone number, and business address.
Communication Data: including your preferences in receiving marketing from us and your communication preferences.
Service Data: including information provided when requesting our services or during the provision of our services.

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device, including:

Technical Data: including internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Usage Data: including information about how you use our website and services.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To provide and improve our services
To respond to your inquiries
To process and complete transactions
To send administrative information
To send marketing communications (with your consent)
To comply with legal obligations
For business operations and analysis

Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

Sharing Your Information

We may share your personal information with:

Service Providers: Third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Authorities: Government and regulatory authorities, or other third parties, when required by law or to protect our rights.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

International Transfers

Some of our external third-party service providers may be based outside the European Economic Area (EEA), so their processing of your personal data may involve a transfer outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Standard contractual clauses
Privacy Shield (when applicable)
Binding corporate rules

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to Erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to request that we transfer your personal data to you or to a third party in certain circumstances.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: You have the right to withdraw your consent where we rely on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at hello@babyzeno.com.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we learn we have collected or received personal data from a child under 16 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.

Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: hello@babyzeno.com
Address: Lisbon, Portugal

Complaints

You have the right to make a complaint at any time to the relevant data protection authority. However, we would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.