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Terms & Conditions

Last Updated: April 7, 2025

Introduction

Welcome to withzeno.com ("Website"), operated by Zeno ("we," "us," or "our"). By accessing or using our Website and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use our Website or services.

Services Description

Zeno provides business consulting services, including but not limited to process automation, productivity consulting, team performance enhancement, growth strategy, change management, technology audit and implementation, and strategic advisory services. All services are provided on an "as is" and "as available" basis.

User Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our Website and services. By using our Website, you represent and warrant that you meet these requirements.

User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Intellectual Property Rights

Our Content

All content, features, and functionality on our Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by us, our licensors, or other content providers and are protected by copyright, trademark, and other intellectual property laws.

Your Content

By submitting, posting, or displaying content on or through our Website (including during consultations, feedback, or communications), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such content for the purpose of providing and promoting our services.

Acceptable Use

You agree to use our Website and services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our Website in any way that violates applicable laws or regulations

  • Use our Website to transmit any harmful code or material

  • Attempt to gain unauthorized access to our systems or networks

  • Interfere with or disrupt the operation of our Website

  • Engage in any activity that could damage, disable, or impair our Website

  • Collect or harvest data about other users without their consent

  • Impersonate any person or entity

Consultations and Appointments

Scheduling

Appointments scheduled through our Website are subject to our availability. We reserve the right to reschedule or cancel appointments with reasonable notice.

Cancellation Policy

If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Limitation of Liability

To the maximum extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your use of or inability to use our Website or services

  • Any unauthorized access to or use of our servers and/or any personal information stored therein

  • Any interruption or cessation of transmission to or from our Website

  • Any bugs, viruses, or other harmful code that may be transmitted through our Website

Disclaimers

Our Website and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not guarantee that our Website will be uninterrupted, error-free, or secure.

We provide business consulting services, not legal, financial, or professional advice. The information and materials on our Website are for general informational purposes only and should not be relied upon as professional advice. You should consult with a qualified professional before making any business, legal, or financial decisions.

Indemnification

You agree to indemnify, defend, and hold harmless Zeno and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our Website and services, your violation of these Terms, or your violation of any rights of another.

Modifications to Terms

We reserve the right to modify these Terms at any time. The updated version will be indicated by an updated "Last Updated" date. Your continued use of our Website after any such changes constitutes your acceptance of the new Terms.

Termination

We reserve the right to terminate or suspend your access to our Website and services, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms or our Website and services shall be resolved through negotiation in good faith. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in Lisbon, Portugal.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published on our Website, constitute the entire agreement between you and Zeno concerning your use of our Website and services.

Contact Information

If you have any questions about these Terms, please contact us at:

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